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Terms & Conditions
HBCT-Hornbill Computer Technology - Terms & Conditions - effective 1 June 2007
HBCT-Hornbill Computer Technology
ABN 83 616 099 055
Customer Terms ("Terms")
These Terms and any document(s) referred to in them constitute the entire agreement about HBCT's supply of the Products and services to Customer and supersede all prior understandings, arrangements and agreements.
Words with special meanings are defined in clause 1. A reference in these Terms to:
a. the singular includes the plural and vice versa;
b. the word "including" means "including, but not limited to," and the word "includes" means "includes, without limitation,";
c. A reference to a gender includes all genders; and
d. A reference to a person (including a party) includes an individual, company, other body corporate, partnership, firm, joint venture, or a trust.
The current version of these Terms may be viewed at HBCT's website at eshop.hbct.net.
1) Definitions
In these terms:
"Customer" means the person, business or company that is the purchaser of the Products;
"Products" means any products (including software) or services (where applicable) supplied to Customer by HBCT and described in HBCT's invoice;
"Sales Contract" means any sales contract or distribution agreement entered into by Customer and HBCT in respect of the Products and services supplied to Customer in which these Terms are deemed to be incorporated; and
"HBCT" means HBCT-Hornbill Computer Technology (ABN 83 616 099 055).
2) Orders
a. All orders for Products placed by Customer:
i. must be made in accordance with HBCT's order policy as amended by HBCT from time to time, the current version of which is set out on HBCT ("Order Policy"); and
ii. Are subject to acceptance by HBCT, and no order will be deemed to have been accepted by HBCT unless Products are supplied or a back-order or delivery delay is confirmed in writing by an authorised representative of HBCT to Customer.
b. HBCT may reject any order placed by Customer if there is an insufficient supply of Products, which prevents HBCT from being able to fulfil such order.
c. HBCT will not be bound by any terms attaching to Customer's order and, unless those terms are expressly agreed to in writing by an authorised representative of HBCT, Customer agrees that those terms are hereby excluded.
3) Payment
a. The price of the Products will be HBCT's quoted price.
b. Payment is required prior to delivery of the Products to Customer unless agreed otherwise in writing by an authorised officer of HBCT. If Customer fails to make payment in accordance with this clause 3(b) after demand for payment by HBCT, all amounts owing by Customer to HBCT on any account will immediately become due and payable together with legal costs of enforcement.
c. HBCT may, in its sole discretion:
i. suspend the provision of credit to Customer until all amounts owing are paid for in full; and
ii. From time to time and at any time, vary or cancel any credit facility it makes available to Customer.
d. Customer will be liable to pay interest on any overdue amount at the annual rate of 2% above the prevailing base lending rate quoted by the Australia & New Zealand Banking Group Limited. Interest will accrue daily from the date payment became overdue until HBCT has received payment of the overdue amount, together with any interest accrued.
e. Unless stated otherwise in these Terms (or in writing by HBCT's authorised representative), all prices quoted for Products are exclusive of all taxes, handling, delivery, agents' charges and any other charge, duty or impost.
f. Customer must pay HBCT, on demand, any tax (other than income tax) payable under these Terms, any matter or thing done under these Terms or any payment, receipt or other transaction contemplated by these Terms, including any goods and services or value-added tax, customs duty, sales tax, excise duty, stamp duty, other duty, governmental charge, fee, levy or impost, together with any fine, penalty or interest payable because of a default by Customer.
g. Customer must pay to HBCT any amount Customer must pay under clause 3(f) in full, despite any right of set-off that Customer may have.
h. Customer shall pay the full amount due to HBCT under this clause and shall not deduct from that amount any tax in relation to purchase of the Products. Customer shall reimburse HBCT for any taxes HBCT pays on its behalf.
4) Delivery
Delivery times advised to Customer are estimates only and HBCT will not be liable for any loss, damage or delay suffered or incurred by Customer or its customers arising from late or non-delivery of the Products.
5) Part deliveries
HBCT may make part deliveries of any order, and each part delivery will constitute a separate supply of the Products upon these Terms.
6) Software
a. To the extent that a Product supplied under these Terms is a software Product then, in addition to these Terms, that Product will be supplied subject to the terms and conditions of the relevant licence agreement applicable to it.
b. Software licence agreements may be packaged with the software, may be separately provided to Customer for execution or may require on-screen acceptance by Customer. Customer agrees to use the software Product in accordance with the terms and conditions of the relevant licence agreement.
c. Where the term "supply" is used in these Terms to refer to a software Product, such term means the sale and purchase of the licence to use that software Product.
7) Inspection and acceptance
Customer must
a. in the case of all Products ordered (other than software Products), inspect such Products upon delivery to Customer's premises; or,
b. in the case of software Products, test or inspect such software Products upon those Products being authorised by HBCT for downloading by Customer, and must, within 4 days of delivery or downloading (as the case may be), give written notice to HBCT of any matter or thing by which Customer alleges that the Products do not accord with Customer's order. Failing such notice and to the extent permitted by law, the Products will be deemed to have been accepted by Customer.
8) Title and risk
a. Products supplied by HBCT to Customer will be at Customer's risk immediately upon:
i. delivery of the Products to the Customer, Customer's agent or into the Customer's custody or control; or
ii. Collection of the Products by the Customer is nominated carrier or agent.
b. Customer must:
i. effect and maintain with a reputable insurance company insurance for the Products, at its cost, against all risks as it thinks appropriate;
ii. note the interest of HBCT on the insurance policy; and
iii. Produce a certificate of currency of the insurance affected by Customer under this clause 8(b) to HBCT, upon request.
c. Risk in the Products will remain with Customer at all times unless HBCT retakes possession of the Products in accordance with clause 8(f)(ii).
d. Title in the Products supplied by HBCT to Customer will not pass to Customer and will remain the absolute property of HBCT until such time as HBCT has been paid by Customer all monies due and owing to it by the Customer in relation to any account. Title to those Products, which are software remains with HBCT and/or the applicable third party licensor at all, times.
e. Until the Products have been paid for:
i. Customer must properly segregate and store the Products in such manner as to clearly indicate that they are the property of HBCT; and
ii. Customer may sell the Products and shall keep records of the Products in the ordinary course of its business as fiduciary agent for HBCT and Customer agrees to deposit all proceeds of any such sale (including any proceeds received from any insurance claims) in a separate bank account and agrees not to mix the proceeds with any other monies and hold the monies on trust for HBCT and shall immediately account for such proceeds to HBCT.
f. If Customer has breached these Terms or the terms of any relevant Sales Contract, Customer authorises HBCT, at any time, to enter onto any premises upon which HBCT's Products are stored to enable HBCT to:
i. inspect the Products; and/or
ii. Reclaim the Products.
g. If Customer sells, disposes of or otherwise deals with Products or any part thereof before full payment has been received by HBCT, Customer must advise HBCT in writing, at such times as HBCT may request, specifying full details of the Products sold, disposed of, utilised or otherwise dealt with.
h. Customer acknowledges that in the case of software Products, any refusal or failure to pay may result in cancellation of the licence to use the software Product.
i. Customer agrees that the provisions of this clause 8 apply despite any arrangement under which HBCT grants credit to Customer.
9) Returns
a. Customer must notify HBCT in writing of any Products it wishes to return within 7 days from the date of the invoice relating to those Products.
b. Returns will be subject to HBCT's returns policy as advised to Customer and amended by HBCT from time to time, the current version of which is set out on HBCT ("Returns Policy").
c. Each claim for the return of Products by Customer will be dealt with in accordance with the Returns Policy. Any substitute Products to be shipped to Customer in accordance with the Returns Policy will be sent by HBCT or its suppliers to Customer by ordinary freight pre-paid.
d. HBCT will not be liable for any damage or defects in the Products that have been caused by the improper storage, warehousing or transport, or by any neglect, abuse or improper use, installation, maintenance or
e. The provisions of this clause 9 do not extend to any Products, which have been added to, varied, or otherwise modified by, any person other than HBCT.
10) Force majeure
If the performance of HBCT's obligations under these Terms or any relevant Sales Contract is prevented, restricted or affected by force majeure including strike, lock out, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of HBCT, HBCT will give notice of such cause to Customer and after 60 days from the receipt by Customer of such notice, either party may terminate the relevant Sales Contract without penalty.
11) Customer's cancellation
a. Unless otherwise agreed in writing by an authorised officer of HBCT, Customer may not cancel an order, which has been accepted by HBCT.
b. If Customer's right of cancellation is agreed to by an authorised officer of HBCT in writing, the right must be exercised by notice in writing from Customer to HBCT not later than 3 days before the estimated date of shipment by the manufacturer or HBCT (as the case may be).
c. Unless otherwise agreed between Customer and HBCT, upon cancellation prior to shipment, any deposit paid by Customer will be forfeited to HBCT.
12) Default of Customer
a. Without prejudice to any of HBCT's other rights under these Terms, if Customer fails to make any payment due to HBCT under these Terms, HBCT may, in its sole discretion, and without further liability to Customer:
i. refuse to make further supplies to Customer under the relevant Sales Contract; and/or
ii. Terminate the Sales Contract without notice.
b. The Customer agrees that these Terms shall give rise to an interest in land thereby enabling HBCT to lodge a caveat against the title to any land owned partly or wholly by the Customer, in order to protect and secure the interests of HBCT under these Terms and under any Sales Contract.
c. In the event that HBCT lodges a caveat against any land owned partly or wholly by the Customer, the Customer hereby irrevocably agrees to endorse its consent upon any relevant forms or documents to enable the lodgement and timely registration of any such caveat by HBCT.
13) Warranty
a. Products are covered by manufacturers' warranty. To the extent permitted by law, HBCT's entire responsibility with respect to warranties for the Products is to pass on to Customer the benefit of any such warranties. Subject to clause 13(c), software Products are not warranted by HBCT under these Terms. Such software Products are warranted in accordance with the relevant licence agreements governing their use.
b. To the extent permitted by law, the manufacturers' warranties referred to in clause 13(a) are in substitution for all other terms, conditions and warranties, whether implied by statute or otherwise (including implied warranties with respect to merchantability and fitness for purpose) and all such terms, conditions and warranties are expressly excluded.
c. Certain legislation may imply warranties or conditions or impose obligations upon HBCT which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms must be read subject to those statutory provisions. If those statutory provisions apply, to the extent to which HBCT is able to do so, its liability will be limited, at its option, to:
i. in the case of products: the replacement of the products or resupply of equivalent products; repair of the products; payment of the cost of replacing the products or acquiring equivalent products; or the payment of the cost of having the products repaired; and
ii. In the case of services: the supply of the services again; or the payment of the reasonable cost of having the services supplied again.
d. HBCT does not warrant that repair facilities or parts will be available in respect of any of the Products.
14) Liability
a. To the extent permitted by law, HBCT will not be liable to Customer or any other person under any circumstances for any loss of use, profit, revenue, interest, goodwill or data, or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by Customer, whether such liability arises directly or indirectly as a result of:
i. any negligent act or omission or wilful misconduct of HBCT or its employees or agents;
ii. the supply, performance or use of any Products or services; or
iii. Any breach by HBCT of its obligations under these Terms or any relevant Sales Contract.
15) Credit assessment
a. If any Products are supplied to Customer on credit, HBCT may need to disclose to a credit-reporting agency certain information referred to in clause 15(c) about Customer when assessing Customer's application for credit and managing Customer's account with HBCT. Customer authorises HBCT to disclose such information to a credit-reporting agency for these purposes.
b. Subject to HBCT's obligations under the Privacy Act 1988 (Cth) as amended and any other applicable laws, HBCT may provide the information referred to in clause 15(c) to a credit reporting agency to obtain a consumer credit report about Customer or to allow the credit reporting agency to create or maintain a credit information file about Customer. Customer agrees that HBCT may disclose a credit report about it to any credit provider, debt collecting agency or HBCT's insurers for the purposes of assessing Customer's creditworthiness or to collect any overdue payments (as the case may be).
c. HBCT may disclose the following information relating to Customer in accordance with clauses 16(a) and (b):
i. Customer's name and address;
ii. credit limits on Customer's accounts;
iii. the amount of any payments which are overdue for at least 60 days;
iv. where an overdue payment has been previously reported, advice that the payment is no longer overdue;
v. Any method of payment including, but not limited to, cheques, electronic funds transfer, Bpay, credit card payments which have been dishonoured;
vi. information that, in the opinion of HBCT, Customer has committed a serious credit infringement; and
vii. Information that HBCT has ceased to supply the Products and services to Customer.
d. Customer agrees that HBCT may obtain information about Customer from any business, which provides information about the commercial creditworthiness of persons for the purposes of assessing Customer's application to purchase the Products on credit and collecting any overdue amounts.
e. HBCT may refuse to supply the Products to Customer on credit on the basis of HBCT's credit assessment of Customer.
16) Privacy
a. Customer agrees to HBCT collecting, using and disclosing information about Customer of the kind referred to in clause 15(c) for various purposes, including to:
i. assess creditworthiness as outlined in clause 15;
ii. supply the Products and services to Customer and the management of Customer's account, including suppliers;
iii. communicate with Customer about the Products and services which HBCT or its partners or affiliates may provide to Customer;
iv. implement these Terms and any Sales Contract; and
v. Comply with relevant laws.
b. HBCT, at the written request of Customer, will:
i. provide Customer with access to any personal information relating to Customer held by HBCT; and
ii. Correct or amend any personal information relating to Customer held by HBCT, which is inaccurate or out of date.
c. HBCT will handle Customer's personal information in accordance with relevant laws.
17) Intellectual Property
a. Customer acknowledges that:
i. all trademarks, copyright and other intellectual property rights ("Intellectual Property") embodied in or in connection with the Products and any related documentation, parts or software are the sole property of HBCT or its suppliers; and
ii. All Intellectual Property of HBCT or its suppliers may only be used by Customer with the express written consent of HBCT or its suppliers, during the continuance of any relevant Sales Contract, and such consent extends only to use essential for the purposes stated in it.
b. Customer must not register or use any trademarks, trade name, domain name, trading style or commercial designation or design used by HBCT or its suppliers in connection with the Products.
c. Customer will indemnify HBCT against all liabilities, damages, costs and expenses which HBCT may suffer or incur as a result of any work performed by HBCT in accordance with Customer's specifications or as a result of the combination or use of the Products with other equipment, parts or software not supplied by HBCT, and which results in the infringement of any Intellectual Property of any person.
18) Confidentiality
a. Customer acknowledges that HBCT has disclosed and may from time to time disclose to Customer certain confidential information and documentation of HBCT relating to the Products, their marketing, use, maintenance and software, including technical specifications ("Confidential Information").
b. Subject to clause 18(e), Customer must:
i. only use the Confidential Information solely for the purposes contemplated under any relevant Sales Contract; and
ii. Not, during the continuation of such Sales Contract or thereafter, disclose (whether directly or indirectly) to any third party the Confidential Information, other than is required to carry out such purposes.
c. If disclosure of Confidential Information to third parties is necessary, Customer will obtain from such third parties binding agreements to maintain in confidence the Confidential Information disclosed at least to the same extent as Customer is bound to protect HBCT's Confidential Information under this clause 18.
d. Upon the expiry or termination of any relevant Sales Contract, Customer must cease to use and must return or destroy (as HBCT may instruct) HBCT's Confidential Information in its possession or control.
e. The provisions of this clause 18 do not extend to any information which is:
i. at the time of disclosure, rightfully known to or in the possession or control of Customer and which is not subject to an obligation or confidentiality;
ii. public knowledge (otherwise than as a result of a breach of this clause 18 or any other obligation of confidentiality);
iii. approved in writing by an authorised officer of HBCT to be disclosed; or
iv. Required to be disclosed by a government authority or by relevant laws if notice of any such required disclosure is first given to HBCT.
19) General
a. HBCT may amend these Terms at any time, by giving Customer notice by mail, e-mail or by posting a notice on HBCT's public website. By continuing to place orders for Products, Customer will be deemed to have accepted the revised Terms.
b. Any provision of these Terms, which is invalid or unenforceable, will be read down to the extent necessary, and the remaining provisions will continue unaffected.
c. Customer acknowledges that some Products may be controlled under export laws in force at the time of the Sales Contract. Customer shall not export, re-export, or distribute Products, in violation of any such export control laws or regulations.
d. Customer acknowledges that certain Products may be subject to license requirements or other restrictions specific to certain transactions. Where applicable, Customer agrees to be bound by any such terms and conditions and/or restrictions and shall indemnify HBCT for any liability suffered by it arising from Customer's breach.
e. Customer may not assign or attempt to assign any of its rights and obligations under these Terms.
f. These Terms are governed by the laws of the State of Victoria and the courts of the state of Victoria shall have exclusive jurisdiction to hear any disputes arising from or relating to this agreement.
Order Policy
Schedule 1
The following procedures apply to all Customer orders for Products placed in accordance with clause 2 of the Customer Terms:
1. Minimum Orders
a. Subject to availability, HBCT will accept orders of any value.
2 Freight charges will apply to all shipped orders.
3. Collects Orders
a. Customers will have three business days to pick up their Collects Order after the order is picked.
b. A reference to a 'Collects Order' in this Schedule 1 means any order for Products placed by the Customer with HBCT and in respect of which the Customer will collect the Products from a Collects Centre specified in section 4 of this Schedule 1.
4. Collects Centres (Melbourne Centre only)
a. Collects Orders will be held in the Melbourne Distribution Centre up to a maximum of three business days. Customers must pick up their Collects Orders during this time.
b. If the Products are not picked up within this period during the nominated opening hours of each Collects Centre, the Products will be returned to stock.
c. Same day picking service is not available for Collects Orders from the Melbourne Distribution Centre. All orders placed for collection from the Melbourne Distribution Centre will be ready for pick up on the business day following the day on which the order was placed or the following day (If any further delay expected, customer will be advised).
d. Customer must call prior to collecting orders to ensure that products ordered ready to collect.
Melbourne Distribution Centre - Collects Department:
Open Monday through Friday, 9am to 4pm (except public holidays and bank holidays in Melbourne).
5. Payment methods
a. HBCT accepts the following credit cards in respect of payments for orders up to the value of $10,000 (excluding GST):
i. Bankcard
ii. VISA
iii. MasterCard
Any credit card transaction must be authorised by the relevant bank before the order is available for picking.
Credit card transactions surcharge of 1.5% will apply
b. HBCT will also accept payment for orders made by the following payment methods:
i. Money order;
ii. Direct deposit into HBCT's bank account (up to the value of $5000)
iii. Cheque or bank cheque (provided that such cheques have been received by HBCT and cleared by the relevant bank);
iv. Electronic Funds Transfer (EFT); and
v. Telegraphic Transfer (for amounts over $5000).
6. Photo ID
The Customer must produce a form of photo ID, which is acceptable to HBCT at the time the Customer, pays for the Collects Order if the chosen method of payment is EFPTOS as defined in section 5 of this Schedule 1.
7. Orders placed by Cash customers
a. Cash Customers must pre-pay for all orders via accepted payment methods (as defined in section 5) where the total value of the order is $5,000 ex GST or above.
b. A reference to "Cash Customers" in this Schedule 1 means those Customers who do not hold a current HBCT trading account.
c. Cash Customers may not return products classified as 'No Fault Products' to HBCT.
#.. End of Terms & Conditions
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